FAQ

Robosme is the gateway for your business to embrace digitalization. It is an application designed to help you manage your customer data from a single platform. It allows you to manage your marketing, sales, and customer service processes from one central point, providing a solution that increases sales while also enhancing customer satisfaction.

Robosme was developed by an engineering team with years of experience consulting global CRM systems. While meeting your business’s customer management needs, it provides benefits through its ease of use, AI-powered functions, and reasonable pricing. Robosme listens to its users, identifies their requirements, continuously develops the system, creates new modules, and keeps your development costs to a minimum.

Anyone involved in customer-related processes should use the CRM. It is an indispensable tool for teams focused on customer acquisition and post-sales satisfaction, such as sales, marketing, and customer service. Additionally, it enables task tracking and allows all relevant departments to monitor outcomes.

With its modular structure, ease of use, and comprehensive customer management features, Robosme is suitable for both SMEs and large-scale enterprises. Its ready-to-use design enables SMEs to get started quickly, while its customization capabilities allow large-scale businesses to adapt it to their processes and integrate it seamlessly.

Robosme accepts leads coming from different channels and has a function to convert suitable leads into potential opportunities after initial contact and evaluation. Opportunity processes can be tracked step by step, proposals can be prepared and versioned, and order and contract processes play an active role in closing sales. All processes are presented and monitored for managers through dynamic dashboard charts.

Robosme centralizes requests and complaints coming from alternative channels (email, WhatsApp, social media) and provides all necessary functions for receiving, resolving, and closing tickets with an SLA-supported case tracking system. It can integrate with call center automation systems, supporting large customer service teams by managing queued requests with a workflow system. Additionally, its knowledge base provides solutions for recurring issues.

The campaign module allows notifications to the target audience via email, phone calls, SMS, meetings, or mobile push notifications. It also reports customer purchases resulting from these campaign interactions.

Dynamic proposal and contract templates allow creation of outputs consistent with the corporate theme. These outputs can be downloaded as PDFs or sent directly to customers via email.

Robosme offers integrated solutions with today’s AI tools. With Robosme, you can easily find the record you are looking for in a single sentence, have a report interpreted by AI, or send an AI-assisted response to a customer email.

Robosme integrates with global email services (Office 365 and Gmail) for task and email synchronization. This allows routine meetings and customer correspondence to be automatically recorded in Robosme, ensuring past customer interactions are stored in the corporate memory. Additionally, assigning tasks to sales specialists or customer representatives and sending notifications under specific conditions is a core functionality.

Robosme integrates with global email services (Office 365 and Gmail) for task and email synchronization. This allows routine meetings and customer correspondence to be automatically recorded in Robosme, ensuring past customer interactions are stored in the corporate memory. Additionally, assigning tasks to sales specialists or customer representatives and sending notifications under specific conditions is a core functionality.

Robosme is a cloud-based CRM system. Its user-friendly interface allows access from all browsers, as well as through native apps available on Android and iOS devices via their respective app stores.

All data in the cloud system is backed up for up to one week and stored securely within the cloud infrastructure.

Your existing data can be imported into Robosme via Excel. These imports can be done using Excel templates, with duplicate record prevention mechanisms in place. Additionally, if needed, data can be transferred from your old applications through integration methods.

Robosme uses a user-based pricing model. Offering both monthly and yearly payment options, Robosme has no hidden costs. All components and pricing details are transparently available on our website’s pricing page. CRM modules are priced per user as package rates, while additional services (WhatsApp integration, extra server and disk capacity, etc.) can be priced based on usage scale.

Robosme demo environments offer a 7-day free trial, which can be extended to 14 days if needed.

Support and training are provided in Turkish and English. You can request necessary assistance via our partners or through the ticket system within Robosme.

Robosme focuses on customer satisfaction and does not enforce any binding licenses. You can choose monthly or yearly payment methods. After the trial period, you can start with monthly usage to test all functions and their fit for your business, and opt for annual payment later to benefit from discount advantages.